How to Cancel a Credit Card That Was Never Activated

You receive your new credit card and choose not to use it - it happens more often than you might realise. If you have determined that this card is not for you and do not want it to become an unwanted financial liability, you must know how to cancel a credit card that was never activated.

This article includes a step-by-step process on how to cancel a credit card that was never activated, along with explanations of the major concerns, such as the different cancellation processes and the effect on your credit score.

What Does It Mean to Cancel an Unactivated Card?

Your lender generally will create an official account once your application is approved, and even before you activate your new credit card. This means even an unactivated credit card is still considered an open account on your consumer file. As long as you do not activate or otherwise use this credit card account, it has no impact on your credit ratings other than the effect of the hard inquiry put in place by the card issuer to check your credit history.

How Banks Typically Allow You to Cancel

Most banks give a few different channels for bank credit card cancellation:

• Call Customer Care: Fastest and most common
• Email Customer Support: Good for written proof
• Banking App or Website: Some issuers let you request closure through secure messaging
• Visit a Branch: Useful if other channels aren’t working

Step‑by‑Step: How to Cancel a Credit Card That Was Never Activated

You can cancel a credit that has not been activated following these steps:

1. Gather Your Card and Account Information

Before reaching out to your bank regarding your account, be sure to have the following items available when asking for assistance from your bank:

• Your card number (if applicable)
• Your account number
• Proper identification (such as a bank-assigned customer ID)
• Any documentation or welcome letter received with the card

Having these documents on hand makes it easier for your bank to locate your account information.

2. Contact Customer Service

Call the credit card issuer’s customer care number. You’ll usually find this:

• On the back of the card
• In the welcome letter
• On the bank’s website

Tell the representative that you want to cancel an unactivated card, and they will guide you through a process like a credit card not been activated. They’ll likely ask you to confirm your identity before proceeding. Some issuers may start processing cancellation requests over the phone.

3. Send Written Confirmation (Email or Letter)

Following up your call with a written request helps with record‑keeping.

To be safe:

• Draft a short email or letter stating you want to cancel credit card before activation.
• Include your name, card/account number, and the date of your request.
• Keep a copy for your records.

This supports your cancellation if there’s a later dispute.

4. Destroy the Physical Card

Once the issuer confirms cancellation, destroy the card, cut it up or shred it, to avoid misuse should someone find it later.

5. Check Your Statement and Credit Report

Even if you never activated the card, monitor your:

• Bank statements for unexpected fees
• Credit report to ensure the account shows as closed or cancelled

If any charges appear, contact the issuer immediately to dispute them.

Does Cancelling an Unactivated Card Affect Your CIBIL/Credit Score?

Here’s what you need to know about how the credit card cancellation process for an unactivated card impacts your credit score.

• When you applied for the credit card, a hard inquiry probably occurred. As a result, your credit score may have already been affected by that inquiry.
• If the card was issued but you never activated the account, then closing it should not have any negative impact on your credit score.
• If you cancelled an account after activating it without using it, there is a possibility that it can still be added to your total available credit.

Choose the Right Credit Card for You with My Mudra

Selecting the right credit is essential for ensuring your financial health, avoiding any unnecessary commitment, and maintaining a good credit score. This is where My Mudra provides assistance by helping you compare different credit card options available to you under a single platform. You can apply and upload your documents digitally, and enjoy quick disbursal.

What else:

• Attractive interest rates
• Flexible tenure and repayment options
• Reliable customer service

Conclusion

To cancel a credit card that was never activated, the procedures can vary. You can contact the card issuer and ask for the necessary steps for the cancellation. Cancelling the card may not lead to charges or any long-term impact. However, leaving it open when you have no intention to use it can create unnecessary complications. Understand the process and terms of the cardholder before you proceed with the cancellation, as needed.

While a credit card can be cancelled before activation, comparing your options, choosing the best-suited option, and making financial decisions mindfully can help you avoid unwanted fees and future credit complications.

Also Read:
- Pros and Cons of Having Multiple Credit Cards in 2026
- What Happens If You Don’t Activate Your Credit Card?