ICICI Customer Care Overview
ICICI Bank is one of India's leading private sector banks, and it offers one of the most extensive customer support setups in the country. The ICICI customer care network consists of toll-free lines, a WhatsApp banking service, dedicated NRI helplines across 20+ countries, escalation channels through the iMobile Pay app, and the bank's official complaint portal — so you don't need to visit a branch for most day-to-day issues.
The ICICI Bank customer care number for general banking can assist you with savings and salary account queries, debit and credit card management, reporting unauthorised or suspicious transactions, loan account status and EMI-related questions, and FASTag and digital banking support.
Disclaimer: Contact numbers may change. Always verify from the official ICICI Bank website before proceeding.
ICICI Bank Customer Care Numbers
Toll-free numbers, helplines and support channels for quick banking assistance.
How can the ICICI Bank customer care number help?
- Blocking a lost debit or credit card instantly
- Raising disputes on unauthorised transactions
- Checking account balance and getting mini statements
ICICI Bank Phone Banking & Toll-Free Numbers
For most routine banking needs, the ICICI banking helpline can be the fastest route to resolution. It covers the widest range of services and connects you to an IVR before routing to an agent if needed.
| Support Type | Contact Number | Call Charges |
|---|---|---|
| Personal Banking (Retail Customers) | 1800 1080 | Toll-Free |
| Personal Banking (Alternate) | 1860 120 7777 | Charges may apply |
| Wealth / Private Banking | 1800 103 8181 | Toll-Free |
| Private Banking (Alternate) | 1860 120 3399 | Charges may apply |
| Corporate / Institutional Banking | 1860 120 6699 | Charges applicable |
| Farm Equipment Loan | 8268001808 | Missed call support |
| Indian Customers Travelling Abroad | +91-22-33667777 | Charges applicable |
| Grievance Number | 1800 200 3344 | Charges applicable |
| i-Direct Queries (related to trading or demat account) | +91 22 3914 0422 | Charges applicable |
If your concern has already been raised with customer care and remains unresolved, escalate to the grievance number. It is available Monday to Friday, 9:00 AM to 6:00 PM. You'll need the service request number from your original complaint.
Emergency Services: Block Your Card Immediately
A lost or stolen card needs to be blocked the moment you realise it's missing. Both helpline numbers are available 24x7.
| Support Type | Contact Number | Call Charges |
|---|---|---|
| Immediately block the card via IVR | 1800 1080 (press 0 to put an immediate hold on your card without an agent) | Toll-Free |
| Report fraud / unauthorised activity | 1800 2662 | Toll-Free |
ICICI Credit Card Support
Different banking products are handled by separate support verticals. Using the right line reduces wait time and connects you to agents trained specifically for that issue. ICICI Bank's credit card portfolio includes co-branded cards that have their own dedicated helpline; for all other credit cards, ICICI credit card support runs through the main toll-free number.
| Support Type | Contact Number | Call Charges |
|---|---|---|
| General Credit Card Helpline | 1800 1080 | Toll-Free |
| Amazon Pay ICICI Credit Card | 1800 102 0123 | Toll-Free |
| Block / Hotlist Credit Card | 1800 1080 | Toll-Free |
| Report Unauthorised Transaction | 1800 2662 | Toll-Free |
WhatsApp Banking
ICICI Bank's WhatsApp banking service covers more than 55 self-service transactions, including account balance, mini statement, credit card details, FASTag and more.
| Service Type | Contact Number | Availability |
|---|---|---|
| WhatsApp Banking | 86400 86400 | 24x7 |
Just save this number as a contact and send 'Hi' to get the service menu — you can resolve queries without speaking to anyone.
Complaints & Email Support
For written complaints or account-specific queries that need a reference trail, ICICI Bank has separate email IDs for each customer segment. Always write from your registered email ID to avoid verification delays.
| Account Type | Email ID | Availability |
|---|---|---|
| Savings / Retail Banking | customer.care@ICICIbank.com | 24x7 |
| NRE / NRO Account Holders | NRI@ICICIbank.com | 24x7 |
| Corporate Account Holders | corporatecare@ICICIbank.com | 24x7 |
| Phishing / Suspicious Mail | antiphishing@ICICIbank.com | 24x7 |
ICICI NRI Customer Care
If you have an NRE or NRO account from outside India, you can reach out to the country-specific helpline numbers. ICICI NRI customer care operates on dedicated toll-free and non-toll-free numbers across more than 20 countries.
| Country | Customer Care Number |
|---|---|
| UK | 0 8081 314 151 |
| Singapore | 800 101 2553 |
| Australia | 0011-800-0424-2448 |
| Belgium | 00-800-0424-2448 |
| Finland | 990-800-0424-2448 |
| France | 00-800-0424-2448 |
| Germany | 00-800-0424-2448 |
| Ireland | 00-800-0424-2448 |
| Italy | 00-800-0424-2448 |
| Luxembourg | 00-800-0424-2448 |
| Netherlands | 00-800-0424-2448 |
| Portugal | 00-800-0424-2448 |
| Spain | 00-800-0424-2448 |
| UAE | 8000 9114 001 |
| Bahrain | 800 04 877 / +973 17 576 161 |
| From India – for NRIs when in India | 1800-102-5600 |
| Non-toll-free numbers to India (from any country) | 91-40-3099 8025 |
The ICICI international customer care timings for overseas calls are 9:00 AM to 11:59 PM IST, Monday to Friday.
Other Contact Channels
- Support Portal: the complaints page on the official ICICI Bank website lets you submit a new grievance or check the status of an existing one.
- iMobile Pay App: most service requests — including card blocking, address changes and cheque book requests — can be raised within the app without calling anyone.
Contact numbers may change. Always verify from the official ICICI Bank website before proceeding.
Features of ICICI Customer Care
The ICICI Bank customer care network offers several advantages:
Round-the-Clock Availability
The primary helpline is accessible 24 hours every day of the year.
Multiple Contact Channels
Reach support via phone, WhatsApp, email or the iMobile app, depending on the nature of your query and your preference.
Dedicated NRI Lines
Separate country-specific numbers mean overseas customers aren't put into a generic queue.
Instant Card Blocking
Put an immediate hold on a lost or compromised card, limiting exposure to fraud.
How My Mudra Can Assist You
It is always important to know who to call at your bank. Similarly, it is also very important to understand whether you are getting the right financial product suited to your specific needs. My Mudra is a financial marketplace — an aggregator platform that works with partner banks and lenders to help you compare options before making a choice. With My Mudra, you can:
Compare Products: Review loan and financial product options across partner banks side by side before making a decision.
Check Eligibility: Use our eligibility tools to understand what you may qualify for before you apply.
Seamless Redirection: Once you've selected a product, we direct you securely to the partner bank's official portal to complete your application.
Calculate EMIs: Use our EMI calculator and select a repayment plan that works best for you.